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Customer Support

Customer Support Payment Ordering Shipping Returns and Exchanges FAQs Legal

Overview

Support Topics

Payment

Payment Methods, Gift card policy.

Ordering

Check order status, contact customer support.

Shipping

Delivery policy, shipping costs, delivery methods.

Returns and Exchanges

Information about returns by mail and in store.

Institutional Queries

Information regarding corporate/B2B orders

FAQs

General product information on size, width, technology, shoe care

Legal

Find information about legal topics.

General Product FAQ

What size should I order?

Do ECCO shoes come in various widths?

Are ECCO shoes waterproof?

Can I wash my shoes?

What should I do if my shoes do become wet?

How can I best prevent my ECCO shoes from losing their original shape?

Find Your ECCO Store Find address and opening hours on a store near you.

Store Finder

Size Guide Your foot has soft curves and we believe that your footwear should too. Our shoe size guide gives you a complete overview of all our different sizes.

Service Need help? Get in touch via our .