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FAQ

ECCO is required by law to collect applicable sales tax on all purchases shipped to states in which ECCO has a physical location or its affiliates operate in. The amount of sales tax that will be added to your order is based on the state to which your order is being shipped, the standard sales tax rate in that area and the total Indian Rupee amount of your order. Some states regulate that we must charge tax on the shipping charges as well.

Our Customer Service Team is available to help you shop. Have a question about size, fit, style, color, anything at all - we are happy to help!. Call +91 9820 393 226 during the hours of Monday – Friday 8:00am - 6:00pm IST, Saturday & Sunday Closed or email us at customer.care.in@ecco.com.

If you feel that your product is defective and you are unable to return it to the original place of purchase, please address to your nearest Own & Operated ECCO Retail Store or click at Warranty under Services in this same website . Once we receive your shoes and they are inspected, we will contact you by e-mail. We pride ourselves in our quality and we want to ensure that you have the best possible experience shopping with us.

ECCO online store will be launched soon. You can buy your favourite ECCO products from our stores. Click here to find a store near you.

Only ECCO Shoes that are made with Gore-Tex ™ lining are waterproof.

This is best done by using shoe trees when the shoe isn't being worn. The best types are shoe trees made out of unvarnished sandalwood, which also extracts moisture from the leather.

Give the shoes plenty of time to dry. Remove the insole and let the shoes dry naturally and never expose them to artificial heat which can damage and distort them.

ECCO shoes are manufactured in European sizes. Please use our size conversion chart to find your size, located on each product page.

All purchases made through an ECCO retailer or an ECCO retail store should be returned to their original place of purchase. See our Information About Returns for more information.

ECCO does not stock the original laces for all shoes; however, if supplies permit we can send out replacement laces if available. Please email your requests to customer.care.in@ecco.com.

ECCO only operates under its Own & Operated ECCO Retail Stores. We cannot warranty or guarantee any ECCO products purchased through non authorized resellers. In our endeavour to protect our highly valued brand, the fight against counterfeiting online and offline is a high priority to us. See our Counterfeit FAQs for more details.

ECCO's line of shoes utilizes a unique type of fit. Due to this our shoes are able to fit a very wide variety of feet. ECCOs fit from heel to instep (not to the ball of the foot). We refer to this as the ECCO "Freedom Fit". Conventional shoes fit across the width of your feet at the toes. This restricts the natural spreading of your toes under the pressure of walking. This "Freedom Fit" allows the toes to move freely as you walk.

We do not recommend this as laundry soap removes the softening agents in the leather. As a result the leather can become hard and shrink.