FAQ

Our Customer Service Team is available to help you shop. Have a question about size, fit, style, color, anything at all - we are happy to help!. Email us at customer.care.in@ecco.com during the hours of Monday – Friday 10:00am -18:00pm IST, Saturdays, Sundays and Public Holidays Closed or .

ECCO India online store "in.ecco.com" and ECCO India Retail Stores. You can buy your favourite ECCO products from our stores. Click here to find a store near you.

ECCO is required by law to collect applicable sales tax on all purchases shipped to states in which ECCO has a physical location or its affiliates operate in. The amount of sales tax that will be added to your order is based on the state to which your order is being shipped, the standard sales tax rate in that area and the total Indian Rupee amount of your order. Some states regulate that we must charge tax on the shipping charges as well.

All purchases made through an ECCO retailer or an ECCO retail store should be returned to their original place of purchase. See our Information About Returns for more information.

ECCO shoes come in regular width and extra width. Shop extra wide shoes for women and extra wide shoes for men

ECCO only operates under its Own & Operated ECCO Retail Stores and our online website in.ecco.com. We cannot warranty or guarantee any ECCO products purchased through non authorized resellers. In our endeavour to protect our highly valued brand, the fight against counterfeiting online and offline is a high priority to us. See our Counterfeit FAQs for more details.