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If you have a question about size, fit, style, or your order, please get in touch with our Customer Service Team:
Customer service hours are:
Monday - Friday 10:00am - 6:00pm IST
Closed on Holidays, Saturday and Sunday.
Ordering FAQ
Items ordered on in.ecco.com is shipped via standard shipping service. Standard shipping usually arrive within 3-5 working days after processing your order. Orders are processed from Monday through to Friday. Due to the high volume of orders during special promotion period, please allow 5 - 7 business days for dispatch. (please see Shipping Policy section for further details).
If you have questions, need help with an order you've received, or if you need to return an item please see the information on your packing slip. You can email us at customer.care.in@ecco.com.
Service Need help? Send us an email with your question.
Related FAQs
Only ECCO Shoes that are made with GORE-TEX lining are waterproof.
Click here to explore waterproof collection for Men.
Click here to explore waterproof collection for Women.
ECCO shoes come in regular width and extra width. Shop extra wide shoes for men and extra wide shoes for women.
We do not recommend this as laundry soap removes the softening agents in the leather. As a result, the leather can become hard and shrink.
Click here to explore our Clean, Care and Protect guide.
Give the shoes plenty of time to dry. Remove the insole and let the shoes dry naturally and never expose them to artificial heat which can damage and distort them.
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Need help?
If you have a question about size, fit, style, or your order, please get in touch via
CUSTOMER SERVICE
Monday-Friday: 10AM - 6PM IST
Holidays, Saturday & Sunday: Closed