Terms & Conditions | ECCO® Shoes
Subject to these Terms and Conditions, Ecco Shoes India Private Limited (referred to herein as "ECCO," "we," "us" and "our") provides you with access to our web site, including without limitation in.ecco.com each referred to herein as the "Web Site" and collectively referred to as the "Web Sites").
ECCO reserves the right to take any such action as it deems necessary in the event that it suspects any fraudulent or unlawful activity, including without limitation, terminating access to the Web Site, terminating any ECCO accounts and/or cancelling any order for products.
1. Acceptance of Terms and Conditions
BY ACCESSING, USING AND/OR PURCHASING PRODUCTS AT THIS WEB SITE, YOU ARE AGREEING TO THESE TERMS AND CONDITIONS WITHOUT LIMITATION OR QUALIFICATION. IF YOU DO NOT AGREE, PLEASE EXIT AND DO NOT ACCESS, USE OR PURCHASE PRODUCTS AT THIS WEB SITE.
These Terms and Conditions are available at a link at the bottom of each page on the Web Site. We reserve the right to change these Terms and Conditions at any time and from time to time. Please check these Terms and Conditions before using the Web Site to determine whether a change has been made. Your continuing access to or use of the Web Site confirms your unconditional acceptance of the then-current Terms and Conditions in their entirety. If you do not agree to the changes in the Terms and Conditions as they occur, you should exit and not use the Web Site.
From time to time, ECCO may supplement these Terms and Conditions with additional terms pertaining to specific content or events ("Additional Terms"), which Additional Terms may be placed on the Web Site to be viewed in connection with the specific content or events and shall be identified as such. You understand and agree that such Additional Terms are hereby incorporated by reference into these Terms and Conditions.
2. Use of Web Site
You may browse and use the Web Site solely for your personal, non-commercial purposes and in compliance with these Terms and Conditions. You may not distribute, modify, transmit, publish, reuse, repost or use the Web Site or any content made available on the Web Site: (i) for public or commercial purposes without the express written permission of ECCO; (ii) in a manner inconsistent with these Terms and Conditions; (iii) in violation of any applicable law, rule, regulation or order; or (iv) in a manner that could damage, disable, overburden or impair the Web Site or interfere with any other party's use or enjoyment of the Web Site.
You will not use the Web Site for junk mail, 'spamming' solicitations (commercial or non-commercial), chain letters or bulk communications of any kind, including but not limited to distribution lists to any person who has not given specific permission to be included in such a list.
You will not transmit, distribute, introduce or otherwise make available in any manner through the Web Site any computer virus, keyloggers, spyware, worms, Trojan horses, timebombs or other malicious or harmful programming (collectively, "Viruses"). We do not have an obligation to detect the presence of such Viruses. You may not use the Web Site in connection with requesting, harvesting, obtaining or storing any personal information, passwords, account information or information about other users of the Web Site. You may not use any data mining, robots, or similar data gathering and extraction tools in connection with the Web Site. If you download software or any other content from the Web Site, you do so at your own risk.
3. Copyright and Trademarks
The Web Site and all text, audio, video, pictures, music, images, graphics, information, data, content, and other material displayed on, or downloadable from, the Web Site (the "Content") are the property of, or used with permission by, ECCO and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. You may not modify the Content in any way or reproduce or publicly display, distribute or otherwise use any such Content for any public or commercial purpose. Any unauthorized use of any Content may violate copyright laws, trademark laws, laws of privacy and publicity, or other laws, rules and regulations. You may not remove any copyright, trademark or other proprietary notices from the Web Site or any Content. All rights to Content not expressly granted herein are reserved by and to the respective owners of such Content.
Certain trademarks, trade names, service marks and logos, icons and domain names used or displayed on the Web Site are registered and unregistered trademarks, trade names and service marks owned by ECCO and/or our affiliates. Other trademarks, trade names and service marks used or displayed on the Web Site are the registered and unregistered trademarks, trade names and service marks owned by their respective owners and used with permission by ECCO. Nothing contained on the Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Web Site without ECCO's written permission or the written permission of such third-party owner.
4. User Communications
You alone are responsible for any communication, message or other content that you post, upload, submit, transmit or share with ECCO on the Web Site or by electronic mail, including without limitation any data, questions, comments, ideas, concepts, know-how, techniques, suggestions or the like (collectively "User Communications"). By transmitting or posting any User Communications, you represent and warrant that such User Communications are your own original work and will not infringe or violate any copyright, trademark, trade secret, rights of privacy, rights of publicity or any other applicable laws. ECCO does not endorse or sponsor any such User Communications submitted by you or other users of the Web Site. We reserve the right to terminate and/or deny you access to the Web Site if we determine, in our sole discretion, that you are violating these Terms and Conditions, or applicable law, rule, regulation or order or that your conduct is harmful to us, our interests or the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider or any other third party.
You are prohibited from posting, uploading, submitting, sharing or transmitting any unlawful, threatening, infringing, libellous, defamatory, obscene, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or would otherwise violate the law. ECCO will fully cooperate with any law enforcement or regulatory authorities or court order requesting or directing it to disclose the identity of anyone posting any such information or materials.
We may, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We act merely as a medium for distribution of User Communications and will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. You agree to notify ECCO of any objectionable User Communications. We retain the right to remove any or all User Communications in our sole discretion.
We may suspend or terminate your use of the Web Site at any time, for any reason or for no reason. We reserve the right to change, suspend, or discontinue all or any aspect of the Web Site at any time without notice. Additionally, we may cancel any order placed through the Web Site at any time in our sole discretion.
7. Purchasing Products; Returns
All products purchased from the Web Site are delivered pursuant to a shipment agreement. Accordingly, the risk of loss and title to such purchased products pass to you upon our delivery to a commercial carrier.
We attempt to describe our products as accurately as possible. However, we do not warrant that any product description or other content on the Web Site will be accurate, complete, reliable or error-free. If a product purchased on the Web Site does not conform to the product description, your sole and exclusive remedy is to return the unused product.
The price for any item purchased from the Web Site is not confirmed until your order is accepted by ECCO. Although we strive to make our Web Site pricing as accurate and up to date as possible, the price you receive at order acceptance may differ from the price displayed for the product on the Web Site.
When you shop with us, we want you to be completely satisfied. If you are not satisfied with a purchase made at the Web Site, you may return it for an exchange or refund of the purchase price you paid minus all shipping charges. We can only accept returns purchased through the Web Site. All purchases made through a department store or an ECCO store must be returned to the original place of purchase.
Just send your unused and unworn item to us within 30 days of shipment, along with a copy of your purchase receipt and a return authorization form (available here) to:
ECCO SHOES INDIA PRIVATE LIMITED
Attn: Customer Care Department
Turf Estate No. 315
Shakti Mills Lane, Mahalaxmi
Telephone: +91 98203 93226
Based on your return instructions in the return authorization form, we will issue you a credit to your credit card or send the replacement item. We can only issue credit to the same credit card used for the purchase. If we believe that the product you've returned has been damaged or worn, we will send it back to you as soon as possible. Shipping and handling charges are not refundable. We do not take title to returned products until the item arrives at our returns department. Alternative returns policies may apply to particular products and product lines.
If you have any questions about our returns process, please contact customer services.
8. Pricing Policy
At ECCO, our commitment to our customers is to offer convenience, service and product availability online at competitive prices. We also offer merchandise at promotional prices. We may offer merchandise on-line at the same price at which it is offered in ECCO stores, and our promotions may follow those that you'll find in the ECCO stores. However, in some cases, the prices will be different because the website and stores may choose to offer items at different prices or may run different promotional events at different times. Additionally, ECCO.com may offer a product, price or promotion that is not available in the stores.
We display the original MRP and when applicable the current, reduced purchase price on the Website, which means that the merchandise was previously offered at the higher price listed. The strikethrough price is used to identify merchandise marked down from the original MRP.
Strikethrough prices referenced on this website reflect original offering prices from the Website or ECCO's stores and are not necessarily the former price for the merchandise. Intermediate markdowns from the original MRP price may have been taken.
Percentage reductions are off of original MRP, except where noted.
While we try to ensure accuracy, we reserve the right at any time to correct any errors in pricing or descriptions and to cancel or refuse to accept any order based on an incorrect price or description.
We hope this clarifies our policy. If you have any further questions, please send us an email. Our goal is to provide you with full service and complete satisfaction, and we look forward to serving you.
This Web Site may contain links to other web sites that are not owned, operated or controlled by ECCO or its affiliates (each a "Third-Party Site"). All such links to Third-Party Sites are provided solely as a convenience to you. If you use these links, you will leave our Web Site. We are not responsible for your access to or use of any Third-Party Site. We do not endorse, guarantee, or make any representations or warranties regarding any Third-Party Site, or any content or information accessible from such Third Party Sites, or the results that you may obtain from using any Third-Party Site. If you access any Third-Party Site linked to or from the Web Site, you do so entirely at your own risk.
If you intend to create any link from another web site to any page on this Web Site, you will inform us via email at: firstname.lastname@example.org. We reserve the right to prohibit any such link at any time. Any permitted links to the Web Site must comply with all applicable laws, rules, regulations and orders and any applicable ECCO policies. Running or displaying the Web Site or any Content in frames or similar means on another web site without our prior written permission is prohibited.
10. Product Warranty; Disclaimer of Warranties
ECCO warrants for a period of one year after purchase date that ECCO-branded products purchased from the Web Site are free from defects in manufacturing and materials. This is not a guarantee against normal wear and tear.
YOU EXPRESSLY AGREE THAT USE OF THE WEB SITE AND CONTENT IS AT YOUR SOLE RISK. EXCEPT AS EXPRESSLY SET FORTH IN THE PARAGRAPH ABOVE, THE WEB SITE, CONTENT AND ANY PRODUCTS PURCHASED FROM THE WEB SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. EXCEPT AS EXPRESSLY SET FORTH IN THE PARAGRAPH ABOVE, ECCO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE WEB SITE, CONTENT AND ANY PRODUCTS PURCHASED FROM THE WEBSITE, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.
ECCO MAKES NO WARRANTY THAT THE WEB SITE, CONTENT OR PRODUCTS WILL MEET YOUR REQUIREMENTS, OR THAT THE WEB SITE, THE CONTENT OR YOUR USE THEREOF WILL BE UNINTERRUPTED, TIMELY, SECURE, CURRENT, ACCURATE, COMPLETE OR ERROR FREE.
ECCO DOES NOT GUARANTEE OR WARRANT THAT THE WEBSITE OR ANY CONTENT WILL BE FREE OF INFECTION FROM VIRUSES OR OTHER CODE THAT HAS CONTAMINATING OR DESTRUCTIVE PROPERTIES. YOU UNDERSTAND AND AGREE THAT ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEB SITE IS AT YOUR OWN DISCRETION AND RISK.
THE WARRANTY DISCLAIMERS SET FORTH IN THIS SECTION 10 DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
11. Limitations of Liability
IN NO EVENT WILL ECCO BE LIABLE FOR ANY DAMAGES, DIRECT AND/OR INDIRECT, INCLUDING, WITHOUT LIMITATION, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES (AND DAMAGES FROM LOST PROFITS, INTERRUPTION OF BUSINESS, LOST DATA), WHETHER FORSEEABLE OR NOT, WHICH MAY ARISE OUT OF YOUR ACCESS TO, INABILITY TO ACCESS, OR YOUR USE OF THE WEB SITE OR CONTENT OR RESULTING FROM ANY PRODUCTS PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE WEB SITE OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA.
NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, OUR SOLE LIABILITY FOR ANY REASON TO YOU, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE OR CLAIM WHATSOEVER, SHALL BE LIMITED TO THE AMOUNT PAID BY YOU FOR ANY PRODUCT, INFORMATION OR SERVICE PURCHASED BY YOU FROM US THROUGH OUR WEB SITE. EXCEPT AS EXPRESSLY STATED ON THIS WEB SITE, ECCO MAKES NO OTHER WARRANTY REGARDING ANY USE OF, OR ANY TRANSACTIONS ENTERED INTO THROUGH, THE WEB SITE.
THE LIMITATIONS OF LIABILITY SET FORTH IN THIS PARAGRAPH 11 DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW.
You agree to indemnify and hold harmless ECCO, its parent companies, subsidiaries, affiliates, officers, directors and employees, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from or related to your use of this Web Site OR ANY CONTENT, the violation of these Terms and Conditions by you, or the infringement by you, or any other user using your account, of any intellectual property or other right of any person or entity. IF YOU ARE OBLIGATED TO INDEMNIFY US HEREUNDER, WE MAY, IN OUR SOLE DISCRETION, CONTROL THE DEFENSE AND DISPOSITION OF ANY SUCH CLAIMS AT YOUR SOLE COST AND EXPENSE. WITHOUT LIMITING THE FOREGOING, YOU MAY NOT SETTLE, COMPROMISE OR IN ANY OTHER MANNER DISPOSE OF ANY THIRD-PARTY CLAIM WITHOUT OUR CONSENT.
12. Governing Law; Arbitration
We provide our Web Site from our offices within India. We make no representation that the content on our Web Site is appropriate, legal or available for use in other locations. You may not use or export the content in violation of India’s export laws and regulations. These Terms and Conditions shall be governed by and construed in accordance with the laws of India. A printed version of these Terms and Conditions will be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Any controversy or claim arising out of or relating to these Terms and Conditions, your use of the Web Site or your purchase of any products from the Website shall be settled by arbitration under The Arbitration and Conciliation Act, 1996. The arbitration will be conducted in Mumbai, Maharashtra. Notwithstanding any other provision in these Terms and Conditions, ECCO may initiate proceedings in court to enjoin infringement or misappropriation of intellectual property rights or confidential information.
14. Remedies for Breach of these Terms by You
Without limiting any other rights or remedies, in the event that ECCO determines, in its sole discretion, that you have breached any portion of these Terms and Conditions, or have otherwise demonstrated conduct that ECCO deems to be inappropriate or unacceptable in its sole discretion, ECCO reserves the right to (i) warn you via e-mail that you have violated these Terms and Conditions; (ii) delete any content provided by you or your agent(s) to the Web Site; (iii) discontinue your access to the Web Site, (iv) notify and/or send content to and/or fully cooperate with law enforcement authorities for further action; and/or (v) any other action which ECCO deems to be appropriate.
If your ability to access and/or use the Web Site or any other service provided to you by ECCO is discontinued by us hereunder, then you agree that you shall not attempt to re-register with or access the Web Site, any other service provided by ECCO, through use of a different member name or otherwise.
Access to and use of the Web Site is made available only to people who can form legally binding agreements under applicable law. The Web Site is intended for a general audience and is not intended to be used by minor children. Children accessing the Web Site should obtain the permission and assistance of a parent or legal guardian. If you allow your minor child or a child for whom you are a legal guardian ("Minor"), to access the Web Site, you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor's access to and use of the Web Site; and (iii) the consequences of any use of the Web Site by such Minor.
In the event that any provision of these Terms and Conditions conflicts with applicable law, any rules, regulations or order or if any provision is held invalid by a court with competent jurisdiction, then such provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties, and the remainder of these Terms and Conditions will remain in full force and effect. Any failure by ECCO to insist upon or enforce strict performance of any provision of the Terms and Conditions or to exercise any right under the Terms and Conditions will not be construed as a waiver or relinquishment of ECCO's right to assert or rely upon any such provision or right in that or any other instance, rather, the same will be and remain in full force and effect.
You represent to ECCO that you have the authority to access and use the Web Site according to these Terms and Conditions. These Terms and Conditions and any Additional Terms (as such terms shall be identified when posted on the Web Site) constitute the entire understanding between the parties as to the subject matter here of and supersede all prior agreements and understandings. You consent to receive communications from us electronically. We may communicate with you by email or by posting notice on this site. You agree that any notices, disclosures, amendments or other communications provided to you electronically satisfy any requirement, legal or otherwise, that such communication be in writing.
17. Contact Us
We welcome your comments and questions. Please contact us at:
ECCO SHOES INDIA PRIVATE LIMITED
Attn: Customer Care Department
Turf Estate No. 315
Shakti Mills Lane, Mahalaxmi
Email ID: email@example.com
Telephone: +91 98203 93226